This is a good thing: since you will be texting customers and business partners, you’ll want to ensure that there are security measures in place to protect their personally identifiable information (PII). In this step, you’ll notice that both Microsoft Teams and your third-party messaging app require a lot of authentication. If you set up the integration properly, you’ll receive a text within your designated Microsoft Teams channel. Finally, your business SMS platform will send your Microsoft Teams channel a message. On the Microsoft Teams integration page within your business SMS platform, choose your inbox and Microsoft Teams channel. Now that you’ve made that decision, you can proceed with the setup process. Map your business SMS inbox to your designated channel.You’ll also need to decide on the Microsoft Teams channel these rerouted messages will go to. If you have multiple SMS inboxes for multiple teams (like Sales and Customer Service) you will have to make this decision. Decide which business texting inbox will map to which Microsoft Teams channel.You’ll follow the guided process, which asks you to begin an authentication process within Microsoft Teams SMS. Within your business SMS platform, you should see a new screen that allows you to set up the Microsoft Teams SMS integration. Confirm the integration in both platforms.This process will likely include sharing your basic information (like email address and company name), as well as authenticating this information. Set up the third-party messaging app (if you haven’t already done so).The Microsoft Teams AppSource marketplace offers multiple direct SMS integrations, like Heymarket and Text Bot. Download the third-party messaging app within Microsoft Teams.To configure the messaging integration, you will need to: In this phase, what you’re doing is ensuring that both platforms are set up to share data and take actions in one another. Step Two: Configure the Messaging IntegrationĬonfiguring a messaging integration should only take an hour at most with help from a step-by-step guide. Once you’ve identified a tool that offers these features, you can start setting up your Microsoft Teams SMS integration.
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